Latest Reviews for Pet Insurance |
| Date Submitted: | August 3, 2008 |
| Pet Insurer: | Veterinary Pet Insurance |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Veterinary Pet Insurance is a Rip-Off! VPI is a Total Rip-Off! I bought insurance for my dog with VPI for 8 consecutive years. When my dog got old and I really NEEDED the benefit of that insurance I'd invested in for those 8 years, they canceled my policy. Turns out this is legal -- the State of California Dept. of Insurance said VPI didn't have to give me a valid, quantifiable reason for canceling. Consumer Reports did a study and concluded you are just as good putting the money into a savings account. Seeing as VPI took my money for 8 years and then canceled when my dog got old (and was apt to actually get benefits paid out), you can see why buying pet insurance could be a BIG waste of money. According to the Orange County Register, VPI was under investigation by the SEC for financial 'improprieties". Do you want to trust your pet's health to an organization like this? Avoid VPI and just put your money in a savings account. p.s. The founder of VPI, Jack Stephens, is a trophy hunter. Ironic isn't it? He says he cares about animals but he kills animals for fun. Comments [ 0 ] |
| Submitted by: | ds1909 40 year-old :: Female Reviewer :: Los Angeles, California |
| Date Submitted: | July 14, 2008 |
| Pet Insurer: | Pets Best |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | Pets Best works hard to NOT pay claims I had an extremely frustrating experience trying to collect on a claim from Pets Best. The initial process is simple...complete a short form and attach receipts. Then you wait a month only to be told the claims has been denied...arbitrarily calling it a pre-existing condition. Their employees don't want to hear your side of the story and refuse to research the situation any further. If you want them to reconsider the claim, you must do all of the work. I had to make the calls, get my vet to supply additional statements and forms, make copies and then resubmit them. I guess that isn't the end of the world, but then they take another month to flat out ignore the documentation, contradict my veterinarian, and deny the claim again. They are in the business of collecting premiums...not paying claims. I would not recommend this company to anyone. Comments [ 0 ] |
| Submitted by: | Gblanston 49 year-old :: Male Reviewer :: Michigan |
| Date Submitted: | May 17, 2008 |
| Pet Insurer: | PetFirst Healthcare |
| Coverage: | 10 out of 10 |
| Claims: | 10 out of 10 |
| Customer Service: | 10 out of 10 |
| Cost: | 10 out of 10 |
| Recommend: | Yes |
| Review: | Fabulous!!! Great Choice!!! I reviewed all these sites because there are just so many choices, I felt so confused. Besides the excellent coverage & pricing, they received so many great customer service reviews. Which we all know how important that is these days when it is hard to find a real human to speak with, less well one who is knowledgeable & really cares. I got my dog Tucker last Oct. from a rescue & immed. intended on getting insurance. He is young & extremely healthy, but I just felt the need for a backup, since I had seen my friend's young dog go thru cancer. And it just seemed like a good investment anyway, if you get the coverage with routine care, a lot of it pays for itself anyway. So, to make a long story short, Tucker & I spend alot of time in the park & he developed a limp that sent us on a journey that rang up a tab close to $1,000 & they paid 90%, after a $50.00 dedct. Plus, when it remained undiagnosed & I so worried it was going to lead to surgery, they went out of their way to reimburse me rapidly when I told them I was concerned about future expenses. I am happy to report Tucker is fabulous again & back on the nature trails!!! I know this sounds very gushy, but I am just glad other people took the time to write reviews that helped in my choice & I think PetFirst deserves a "Shout Out" for being so great!!!! Comments [ 0 ] |
| Submitted by: | Kim 42 year-old :: Female Reviewer :: Plano, TX |
| Date Submitted: | January 29, 2008 |
| Pet Insurer: | PetFirst Healthcare |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | No |
| Review: | Beware of this company!!! Beware of this company! My dog was diagnosed with grade 1 heart murmur, and they denied my claim saying that the condition was pre-existing. My vet had since faxed in 2 different doctor's note to clarify this is not an pre-existing condition, but they denied my claim. They will do anything and say anything they want, and customer service as extremely rude!!! Comments [ 0 ] |
| Submitted by: | Y E 30 year-old :: Female Reviewer :: Los Angeles |
| Date Submitted: | January 19, 2008 |
| Pet Insurer: | PetCare Pet Insurance |
| Coverage: | 8 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 8 out of 10 |
| Recommend: | No |
| Review: | Coverage looks good, Metlife owns, CS/Claims inept The Claims service is AWFUL. My vet faxed in treatment & my dog's file, I called 2 days later to make sure they had the file. They said they were missing the bill. I faxed it in and called to verify 2 days later. They couldn't find the bill. I then emailed directly to the Customer Service rep and stayed on the phone to verify receipt. She said they now had everything. A week later I got 2 letters saying they were missing documents. I called to find out what was missing and was told that it was an auto-generated letter and the bill was what it was about and they had everything. One month later I had an accident claim (cat bite & infection) to file and called for directions on how to fill that out properly. Asked about the pending claim and was told it should be out in a few days (we are about 2 months in now). Today I got a denial of claim letter from Petcare Insurance saying that they didn't have my dog's full medical file including notes. My vet sent this back in the beginning but they have now lost it. I spoke to a supervisor but no go, so I have to get my vet to resend the whole file again! I WOULD RECOMEND AVOIDING THESE PEOPLE. You would think with them being a Met Life company they would have their act together, but they don't. Their claims office is either inept at best. If this gets settled and the claim paid I will post an update. Comments [ 0 ] |
| Submitted by: | skip 45 year-old :: Male Reviewer :: lancaster |
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