Latest Reviews for Pet Insurance
Date Submitted: February 24, 2010
Pet Insurer: PetCare Pet Insurance
Coverage: 4 out of 10
Claims: 1 out of 10
Customer Service: 2 out of 10
Cost: 6 out of 10
Recommend: No
Review: Go elsewhwere!
I took my dog in to the vet in November, they paid the $43 claim in February. Initially they denied my claim, didn't call me back for 3 weeks, I finally got a Supervisor involved and they admitted that they made a mistake and sent the cheque within 2 weeks but then 2 weeks later I received a list of exclusions. if you want to fight for what you are entitled to, be ignored and wait for months then consider them. I plan to go elsewhwere.
Comments [ 1 ]
Submitted by: Max's Mom
36 year-old   ::   Female Reviewer   ::   Niagara

Date Submitted: February 22, 2010
Pet Insurer: Vetinsurance
Coverage: 10 out of 10
Claims: 10 out of 10
Customer Service: 10 out of 10
Cost: 10 out of 10
Recommend: Yes
Review: Awesome Service & Coverage!
I used to be insured with a different company that I will not name..but let's just say that switching to Vetinsurance/Trupanion was a wise decision. They have excellent customer service, always helpful and enjoyable calling their customer service reps, they approved my claims super fast and reimbursed me, and they cover 90% of our vet bills and meds! I would definitely recommend them!
Comments [ 0 ]
Submitted by: Beth
26 year-old   ::   Female Reviewer   ::   Seattle

Date Submitted: December 18, 2009
Pet Insurer: Petplan
Coverage: 10 out of 10
Claims: 10 out of 10
Customer Service: 10 out of 10
Cost: 7 out of 10
Recommend: Yes
Review: Best Pet Insurance Out of Any And I've Tried All!!
Over the years i've used just about every pet insurance program there is and have been disapointed to one degree to another by all. Then I found PetPlan. They are not just better, they are the best. No hastles, no problems, just do what they claim to do. Pay on time, care about your pet, premiums are in keeping with everyone's the difference is they allow you to set your own co-pay and deductible and pay what your vet charges, NOT what THEY think your pet SHOULD charge. Out of a recent 2200.00 dollar bill for stomach surgery on one of my dogs, I was reimbursed 2150.00 within three weeks.
Barbara Gale
Encino, California
Comments [ 0 ]
Submitted by: Barbara Gale
59 year-old   ::   Female Reviewer   ::   Encino

Date Submitted: November 25, 2009
Pet Insurer: ShelterCare Pet Insurance
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: Worst... Customer service.... ever!!!!
I've had their insurance for 2 years and got the renewal for a 3rd year stating that the premium was going up 75%. I called and canceled it. Two weeks later, I found that they had charged my expired credit card for the 3rd year. My wife called them back and the customer "service" rep yelled at her about how we were going to kill our dog if we didn't keep the insurance and that she should get a new policy for herself and keep it a secret from me.

Do not get this insurance unless you want a lot of headaches.

Comments [ 1 ]
Submitted by: churoval
39 year-old   ::   Male Reviewer   ::   Phoenix

Date Submitted: October 16, 2009
Pet Insurer: Veterinary Pet Insurance
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: BUYER BEWARE---JUST SAY NO TO VPI!!!!
Buyer Beware---Stay Away!!!!
It is hard to even give this company 1 star. Is there one less? Before you purchase Insurance with VPI Pet Ins, check reviews and complaints on the Internet Complaint Boards, your state's Insurance Commissioner, Attorney General, and or the California Better Business Bureau, for which they are currently members. In the least, be sure you read ALL the exclusions, limitations and terms in their policy. They have an extremely broad "pre-existing" clause that favors the Company against the Insured in the policy which excludes any condition for which symptoms "manifest" prior to effective date, (even if it is during the waiting period and after you have applied for the coverage) I am not a competitor. I am a victim. These are the facts. Our family incurred an unexpected catastrophic loss, thousands and thousands of dollars when we acquired a brand new 9 week old puppy that became ill. They paid a few hundred dollars, and then found exclusions, on top of exclusions and pre-existing denials to deny the remaining thousands of dollars.
You should also know that their benefits reimburse on a fee schedule--this means every medical condition (if it is not already excluded in the policy) has a cap, that are very low in comparison to the cost of our veterinary care. In other words, you could incur $2,000.00 for just one condition, and be reimbursed $200.00 because that is the limit in policy for that condition. It does not matter that that hospital charged you $2,000.00. Did I mention deductibles yet? They apply too. In these difficult economic times, be sure you spend your insurance premium dollars wisely. You usually only will get one chance do choose the best Insurer for your beloved pet,
just like people. Because if your pet gets sick under the coverage of their policy, they do not pay, and then you try to get new Insurance, your pet will most likely be denied coverage for preexisting conditions or worse, not accepted at all for coverage by a new carrier. Best Advice: Get a good referral from friends, neighbors, someone you trust. And see
what other people and governing agencies have to say about them, especially VPI insurance. History repeats itself. Don't be fooled by a nice customer service sales person, or the fact they have been in business a long time. The questions that matters most is "Will you be abandoned when you need them most---at claim time, when an unexpected illness or injury befalls your beloved pet?" "Will you be given the benefit of the doubt if there is one?" I am not trying to retaliate against VPI, nor am I disgruntled. I blame myself for avoiding taking the time to do these things. And now I am wholeheartedly trying to help others. Do yourself this favor--read reviews, and do your research. It's all out there plain and simple. I hope the same thing does not happen to you, that happened to our family. Yes, it takes time and work to do the research and choose prudently. But the thousands of dollars we had to scrape together from life savings in these hard economic times, were more devastating, than taking a few minutes of our time to research VPI before we purchased the policy. If you still decide to purchase VPI pet insurance despite this fair warning, and after you have done your research I wish you, your family and your beloved pet, and your savings account the best of luck.

Comments [ 1 ]
Submitted by: Edward
42 year-old   ::   Male Reviewer   ::   L.A. CA.

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