| Date Submitted: | January 17, 2009 |
| Pet Insurer: | Veterinary Pet Insurance |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 7 out of 10 |
| Recommend: | No |
| Review: | Get EVERY word in writing..... In their sales pitch they will tell you anything and everything to get you to go with their company; they DO NOT CALL YOU OR EMAIL YOU WITHIN 24 after receipt of your claim to notify you they are in possession of your claim. If they tell you they are processing claims in 1 week they really mean 1 month or more for a $22.00 claim. Understand, I am NOT upset about the reimbursement; I am upset about the lies I get each and every time I call there. If the sales person at VPI starts off with the spill, "The best thing about our company is..." stop them immediately. Tell them that in order for you to consider their company they will have to put those words in the the contract or quotation. |
| Submitted by: | Barry N. Henderson 49 year-old :: Male Reviewer :: Lansing |