ShelterCare Pet Insurance

Reviewers
Male / Female		 Recommend
Yes / No		 Number of Reviews Coverage Claims Customer Service Cost Total Average Rating
1 / 2 0 / 3 3 1.00 1.00 1.00 1.00 1.00

Date Submitted: November 25, 2009
Pet Insurer: ShelterCare Pet Insurance
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: Worst... Customer service.... ever!!!!
I've had their insurance for 2 years and got the renewal for a 3rd year stating that the premium was going up 75%. I called and canceled it. Two weeks later, I found that they had charged my expired credit card for the 3rd year. My wife called them back and the customer "service" rep yelled at her about how we were going to kill our dog if we didn't keep the insurance and that she should get a new policy for herself and keep it a secret from me.

Do not get this insurance unless you want a lot of headaches.

Comments [ 1 ]
Submitted by: churoval
39 year-old   ::   Male Reviewer   ::   Phoenix

Date Submitted: July 27, 2009
Pet Insurer: ShelterCare Pet Insurance
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: The Worst Customer Service Experience of my Life
I have spent over 6 hours of my life (mostly on hold) dealing with representatives who are only skilled at lying and pushing my buttons. My puppy became sick 1 week after I adopted him and, despite being insured through ShelterCare, I was left footing over $1200 in vet bills. He was hospitalized on 6/12 and taken back to emergency on 6/14. ShelterCare, according to their terms, should have covered roundworms (the diagnosis), but instead found every way possible to delay/deny processing our claims. Aside from the time spent on hold, ShelterCare also sent me on several 45 minute round trips to the vet to get more paperwork. I was told by "supervisors" both verbally and in writing that out claims would be expedited within 24 hours. Expedite= 1 month of run-a-round. The only prompt derpartment with ShelterCare is the sales department. I have since cancelled my policy and will never purchase anything from them again.
Comments [ 0 ]
Submitted by: k_ro
26 year-old   ::   Female Reviewer   ::   IL

Date Submitted: March 26, 2009
Pet Insurer: ShelterCare Pet Insurance
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: Lousy Customer Service, Even Worse Coverage!!
I adopted a 10-wk-old kitten from the Humane Society of Baltimore County in early Feb.'09. She came with a clean bill of health & a free 30-day insurance policy from ShelterCare. Their website listed a $75 deductible & a $750 max. payout but listed no exclusions. My kitten had severe ear mites despite having been treated by the HSBC vet, so I took her to my own vet. The bill came to $183. (My vet spent 30 min. flusing her ears to remove mites & wax - yuk!) I paid out of pocket & mailed my claim to Sheltercare, which they received 2/25. As of today (3/26/09) I still don't have my refund check, which should have been $108. After more than 5 phone calls over the last 3 weeks (no one in their Claims dept. picks up the phone!) the rep I finally spoke to today said they'd mailed me a check for a lousy $48 (from Canada, mind you) on 3/23! She said the Distemper shot, ear flush, ear mite meds, fecal sample, parasite testing & deworming my vet did were 'not covered'. So this insurance is as useless as tits on a bull! I am buying a real policy from PetsBest.com instead: 80% coverage after $75 deductible & the (very few) exclusions are spelled out at the site BEFORE you buy. They even cover specialists & after-hours emergency care.
See for yourself:
http://www.petsbest.com/plans/illnessaccidentplans.aspx
Comments [ 0 ]
Submitted by: RC
38 year-old   ::   Female Reviewer   ::   Baltimore, MD