Pets Best

Reviewers
Male / Female		 Recommend
Yes / No		 Number of Reviews Coverage Claims Customer Service Cost Total Average Rating
1 / 3 3 / 1 4 7.00 7.00 6.75 7.00 6.94

Date Submitted: September 20, 2009
Pet Insurer: Pets Best
Coverage: 10 out of 10
Claims: 10 out of 10
Customer Service: 8 out of 10
Cost: 9 out of 10
Recommend: Yes
Review: Nothing to complain about
I insured my cat for the first time a year ago at age 12. Petsbest was the only insurance company I found that would insure a cat over age 10. I decided to get the insurance when I got a new kitten. One month after I bought the plan I had to take my 12 year old cat to the emergency center during the night for a wound on her neck. Then there were several visits to her regular vet where a few months later it was determined to be ring worm. All my bills were reimbursed as they were supposed to be, I paid the $75 deductable and they covered the rest of the visits, including the ER vet, at 80%. Since then my cat has had a mast cell tumor removed from her eye and a benign fatty tumor removed from her leg both, again, reimbursed correctly. Of course because of the type of situations they requested my cats medical records to check if any of this was pre-existing but I was not given any trouble or excuses about my claims being processed. Maybe this is due to my vet keeping good records or the fact that she has only been to one vet in her life. They do not cover small charges (i.e., medical waste) but thanks to them, I have so much money. Its like the plan pays for itself and then continues. They also pay their claims within a couple of weeks, as long as your vet supplies additional records as needed. I would definitely recommend you check out Petsbest. There is no chart of amounts they allow, just 80% after you pay your deductible. I have only dealt with customer service once, I had to leave a message but they returned my call the next day and were very pleasant. I could not be happier, especially after reading most of these reviews on other companies. It gives me peace of mind if my cat gets sick again that I will not be left to foot the bill alone. If you are consering whether to get insurance for your pet, please remember, you never know what can happen.
Comments [ 0 ]
Submitted by: Jen
29 year-old   ::   Female Reviewer   ::   Clifton, NJ

Date Submitted: May 23, 2009
Pet Insurer: Pets Best
Coverage: 8 out of 10
Claims: 8 out of 10
Customer Service: 8 out of 10
Cost: 9 out of 10
Recommend: Yes
Review: pets best has paid all of my claims correctly
I have submitted numerous claims to pets best for my cat and dog and each was paid according to the terms of my contract. Read the policy! there are waiting periods ( 3 days to 15 days) and pre-exsisting condition clauses, you can't get insurance for something already diagnosed! I wish i had gotten my policy sooner because my cat getting ill was what prompted me to get insurance and now that condition is not covered : ( but i knew that when i got the policy.
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Submitted by: max
33 year-old   ::   Female Reviewer   ::   venice, ca

Date Submitted: January 16, 2009
Pet Insurer: Pets Best
Coverage: 9 out of 10
Claims: 9 out of 10
Customer Service: 10 out of 10
Cost: 5 out of 10
Recommend: Yes
Review: Pets Best came through for us.
When I looked at health insurance for our new dog, I found that most had schedules of amounts that they would pay for any given condition. Having no way to know what the bills would be likely to be for any condition, I looked for a better alternative. Pets Best offered a very simple benefits schedule: For most conditions, they pay 80% of the amount, after the deductible.

Recently, our dog got pancreatitis. It was a real relief not to have to worry about the size of the bill when she suddenly got sick. And in fact, Pets Best gave us a determination on our claim online, and we had the actual check within a couple of weeks. Aside from a small charge for fecal testing (one of their exclusions), they covered 80% of everything after the deductible. This experience made me confident that the insurance really will be there when needed.
Comments [ 0 ]
Submitted by: Carol
55 year-old   ::   Female Reviewer   ::   Bethesda, MD

Date Submitted: July 14, 2008
Pet Insurer: Pets Best
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 5 out of 10
Recommend: No
Review: Pets Best works hard to NOT pay claims
I had an extremely frustrating experience trying to collect on a claim from Pets Best. The initial process is simple...complete a short form and attach receipts. Then you wait a month only to be told the claims has been denied...arbitrarily calling it a pre-existing condition. Their employees don't want to hear your side of the story and refuse to research the situation any further. If you want them to reconsider the claim, you must do all of the work. I had to make the calls, get my vet to supply additional statements and forms, make copies and then resubmit them. I guess that isn't the end of the world, but then they take another month to flat out ignore the documentation, contradict my veterinarian, and deny the claim again. They are in the business of collecting premiums...not paying claims. I would not recommend this company to anyone.
Comments [ 0 ]
Submitted by: Gblanston
49 year-old   ::   Male Reviewer   ::   Michigan