PetFirst Healthcare

Date Submitted: February 2, 2011
Pet Insurer: PetFirst Healthcare
Coverage: 2 out of 10
Claims: 1 out of 10
Customer Service: 3 out of 10
Cost: 2 out of 10
Recommend: No
Review: Submit a claim and get thrown out
Denied: One $147 claim for a latent infection diagnosis by these people, who for the second time claim they've lost the documentation, but curiously say they've got enough to deny the claim based on a pre-existing condition that is a) under control and b) has absolutely nothing to do with the infection.

Collecting from these people is a huge hassle because they do everything they can to beat you down to avoid paying.

So now, PetFirst is on the clock: They'll either pay this claim, or they're of no use to me and the policy will be canceled. If pet insurance doesn't cover a rudimentary illness, what good is it?

Furthermore, I know people in the Kroger front office in Cincinnati. If this claim doesn't get paid, those people are going to get the full dossier on how I've been treated.
Submitted by: Sammy Screwed
50 year-old   ::   Male Reviewer   ::   Kansas

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