| Reviewers Male / Female |
Recommend Yes / No |
Number of Reviews | Coverage | Claims | Customer Service | Cost | Total Average Rating |
| 1 / 4 | 2 / 3 | 5 | 5.40 | 5.00 | 4.60 | 6.00 | 5.25 |
| Date Submitted: | August 19, 2010 |
| Pet Insurer: | PetFirst Healthcare |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 3 out of 10 |
| Recommend: | No |
| Review: | Horrible coverage!! Horrible company!! Beware!!! Just submitted a claim for routine care for $275. All covered services. They paid only $40. Terrible coverage. Don't waste your money!!! Comments [ 0 ] |
| Submitted by: | Stinky McFartz 26 year-old :: Male Reviewer :: Denver |
| Date Submitted: | August 16, 2010 |
| Pet Insurer: | PetFirst Healthcare |
| Coverage: | 5 out of 10 |
| Claims: | 3 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | Terrible Customer Service I would never recommend this insurance company. Submitted a written request to cancel the policy per their instruction and 5 months later they are still billing me. The customer service agents I have spoken with were rude and unhelpful. I have to get my credit card company involved to help and they have still not issued credits. Do not get sucked in - it is not worth it. Comments [ 0 ] |
| Submitted by: | Marg 51 year-old :: Female Reviewer :: Morgantown |
| Date Submitted: | May 17, 2008 |
| Pet Insurer: | PetFirst Healthcare |
| Coverage: | 10 out of 10 |
| Claims: | 10 out of 10 |
| Customer Service: | 10 out of 10 |
| Cost: | 10 out of 10 |
| Recommend: | Yes |
| Review: | Fabulous!!! Great Choice!!! I reviewed all these sites because there are just so many choices, I felt so confused. Besides the excellent coverage & pricing, they received so many great customer service reviews. Which we all know how important that is these days when it is hard to find a real human to speak with, less well one who is knowledgeable & really cares. I got my dog Tucker last Oct. from a rescue & immed. intended on getting insurance. He is young & extremely healthy, but I just felt the need for a backup, since I had seen my friend's young dog go thru cancer. And it just seemed like a good investment anyway, if you get the coverage with routine care, a lot of it pays for itself anyway. So, to make a long story short, Tucker & I spend alot of time in the park & he developed a limp that sent us on a journey that rang up a tab close to $1,000 & they paid 90%, after a $50.00 dedct. Plus, when it remained undiagnosed & I so worried it was going to lead to surgery, they went out of their way to reimburse me rapidly when I told them I was concerned about future expenses. I am happy to report Tucker is fabulous again & back on the nature trails!!! I know this sounds very gushy, but I am just glad other people took the time to write reviews that helped in my choice & I think PetFirst deserves a "Shout Out" for being so great!!!! Comments [ 0 ] |
| Submitted by: | Kim 42 year-old :: Female Reviewer :: Plano, TX |
| Date Submitted: | January 29, 2008 |
| Pet Insurer: | PetFirst Healthcare |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | No |
| Review: | Beware of this company!!! Beware of this company! My dog was diagnosed with grade 1 heart murmur, and they denied my claim saying that the condition was pre-existing. My vet had since faxed in 2 different doctor's note to clarify this is not an pre-existing condition, but they denied my claim. They will do anything and say anything they want, and customer service as extremely rude!!! Comments [ 1 ] |
| Submitted by: | Y E 30 year-old :: Female Reviewer :: Los Angeles |
| Date Submitted: | November 12, 2007 |
| Pet Insurer: | PetFirst Healthcare |
| Coverage: | 10 out of 10 |
| Claims: | 10 out of 10 |
| Customer Service: | 10 out of 10 |
| Cost: | 10 out of 10 |
| Recommend: | Yes |
| Review: | Best Policy for the Money This is defintely the best policy for the money. The claims process took less than a week. I received my check in ten days. Katie is always prompt to answer emails and phone calls. Don't waste your money on VPI. It is a rip-off!!! Petcare is too expensive!!! Comments [ 1 ] |
| Submitted by: | Dee 45 year-old :: Female Reviewer :: Lincoln Park |
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