| Review: |
Coverage looks good, Metlife owns, CS/Claims inept
The Claims service is AWFUL. My vet faxed in treatment & my dog's file, I called 2 days later to make sure they had the file. They said they were missing the bill. I faxed it in and called to verify 2 days later. They couldn't find the bill. I then emailed directly to the Customer Service rep and stayed on the phone to verify receipt. She said they now had everything. A week later I got 2 letters saying they were missing documents. I called to find out what was missing and was told that it was an auto-generated letter and the bill was what it was about and they had everything. One month later I had an accident claim (cat bite & infection) to file and called for directions on how to fill that out properly. Asked about the pending claim and was told it should be out in a few days (we are about 2 months in now). Today I got a denial of claim letter from Petcare Insurance saying that they didn't have my dog's full medical file including notes. My vet sent this back in the beginning but they have now lost it. I spoke to a supervisor but no go, so I have to get my vet to resend the whole file again!
I WOULD RECOMEND AVOIDING THESE PEOPLE. You would think with them being a Met Life company they would have their act together, but they don't. Their claims office is either inept at best.
If this gets settled and the claim paid I will post an update. |
