| Date Submitted: | May 26, 2009 |
| Pet Insurer: | PetCare Pet Insurance |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | It took six months to get denied coverage. I had to follow up multiple times by phone and email to get updates on my claim. They lost my medical data that I first sent and I had to regather it all from 3 vets and fax again. Waited 2 more months and called, only to find out that they rejected the claim, because the puppy had vomited hours before the policy was in effect, but had not been diagnosed or seen by a vet. The policy was in effect. The dog got sick and I took it in for a diagnosis. PetCare Insurance claimed that he had the disease before the policy went into effect. I had no knowledge that he was even sick. On top of it, lousy customer service. They would not let me talk to an adjustor or anyone with any authority to make a decision about the claim. They claimed to have sent me a rejection letter, but I never received that. |
| Submitted by: | PetCare Insurance is a Scam 31 year-old :: Male Reviewer :: Chicago |
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